Update by user Aug 20, 2017
When you sell through a company like Houzz which does not respond to your request for cancellation or any support whatsoever for between three and five days, you are denying the customer the ability yo cancel or change an order.
Original review posted by user Aug 19, 2017
Rugs Done Right is selling through Houzz, and since Houzz will not respond to a buyer for up to five days, if you want to cancel or change an order, you can not do so before Rugs Done Right has had the order shipped. Although they claim they have free shipping, they are almost one hundred dollars more expensive than the same rug on a number of other sites.
I was not able to cancel, and wound up with the rug which I am now supposed to pay return shipping for in order to get it back to them. This is a 31 pound 5 X 8 rug and it will add to the extra expense already incurred by paying more than I had to. I tried to cancel the same day because I found the rug for so much less, and was not able to. Rugs Done Right is well aware of the inability of a customer to change or cancel and order, and does nothing to rectify the situation.
They obviously are satisfied with the status quo. Do NOT buy from them.
Other sites are cheaper and have better customer service. They are complicit in making sure a customer can not change his or her mind.
Product or Service Mentioned: Rugs Done Right Shipping Service.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $449.
Preferred solution: Let the company propose a solution.