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Are these reviews from verified actual customers?? Verified Reviews from actual customers with order numbers are much more reliable. Any other reviews are suspect and make us question what the intentions are. Any person with a gripe, or even a competitor can make up a...
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5.0
I liked
  • Honesty
I didn't like
  • Uninformed or fake reviews
  • Fake reviews from others who are not verified customers
#1092137
Rugs Done Right is selling through Houzz, and since Houzz will not respond to a buyer for up to five days, if you want to cancel or change an order, you can not do so before Rugs Done Right has had the order shipped. Although they claim they have free shipping, they...
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Rugs Done Right Verified Representative

The order you placed was not through RugsDoneRight.com. We received your rug order from Houzz, and processed and shipped it right away. We shipped you exactly what you order...

My complaint with Rugs Done Right is not with the quality or price of the rug I purchased but with the return process. I followed all the instructions for returning the rug and according to my UPS tracking number, the rug arrived there on May 9th. When no credit...
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#1060434
this has to be the worst company to ever deal with they never tell the true ship the wrong product and come up with a bunch of excuses not to honor their own return policy Oct 16th ordered the rugs and they took the money end of oct got rugs but not what I ordered ...
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1.5
Product
I didn't like
  • Product
#824469
Ordered rug in early November 2015. Told it would be there by Thanksgiving. Charged card right away. Called to inquire when it would ship, gave me bogus shipping number. Thanksgiving: no rug. Called them, said UPS lost it, label torn, etc. Asked them to credit card and...
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Rugs Done Right Verified Representative

Any comment posted by an anonymous source is typically not worth replying to, however based on the location listed, and the fact that this was a rare situation of a damaged ca...

2.5
#777812
I placed the order (and paid in full) on 7/1 (having chosen the company because it seemed to be available for immediate free delivery). On 7/13, I was notified that the rug was actually on back-order. On 7/20, Jessica wrote saying the rug was, "scheduled to arrive here...
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Rugs Done Right Verified Representative

As you can see this person is in Berlin Germany. This alone is highly suspect and can not be verified as an actual customer. We strive for superior customer service and have...

Anonymous
Anonymous

That's exactly what happened to me, pissed consumer.

#704438
I called first to order a rug because the description said SKY blue. They guaranteed that's what I would get and if not I could send it back. After waiting 8 weeks for the rug to come, after the initial ship time which was 2 weeks, the rug came in teal. Trying to...
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Rugs Done Right Verified Representative

As we all know color is very difficult to see on different monitors, which is why we highly recommend that people order samples to see prior to ordering the larger rug. we ev...

1.0
#657047
I called to confirm and was told it was the correct color shown. I was guaranteed it was returnable if it wasn't. I received the item and it was green not blue. They refused to take it back. Then they talked me into paying for samples for which they would refund me...
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Rugs Done Right Verified Representative

This is the second post from the same customer. Had he/she contacted us we would have been happy to go over his/her order details. It is very difficult to read the minds of ...

1.0
#651579
Ordered a rug that was stated as one fiber content but came as something different. Also the rug was defective, fibers cut and glue coming off the back of it. After sending many pictures and calls and emails back and forth they do not want to give me my money back!...
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Rugs Done Right Verified Representative

Hello Blendedfamily, I have reviewed your order history in detail. It seems that you have claimed that the clearance rug you ordered and received was shipped out as defectiv...

1.4
#546745

Contact Rugs Done Right

Mailing Address:
RugsDoneRight.com
339 Boston Post Rd. Sudbury, MA 01776
Sudbury, MA 01776
Phone:
(800) 562-9644
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"I purchased a rug from "Rugs Done Right" and returned it. They claim that they pay for the returns, they don't, you pay the shipping for the return. Also, plan on them taking close to 2 months to actually return your money. It took me nine phone calls to get my money...
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Rugs Done Right Verified Representative

Because this was posted from "Anonymous", we are unable to review this order to be sure this is not a negative post by a competitor. Anyone posting as "anonymous" can not be ...

3.0
#538435